Effective Date: 13 Sept 2023

Thank you for choosing Bhabad International Publication. We value your satisfaction and aim to provide quality services. Please read this policy carefully to understand our refund and return process.

1. Refund Eligibility

We offer refunds under the following circumstances:

• Technical Issues: If you encounter technical difficulties preventing you from accessing or utilizing our services, and our support team is unable to resolve the issue within 7 days.
• Duplicate Charges: In the event of accidental duplicate charges for the same service or product.

2. Return of Physical Products

In the case of physical products (e.g., paperback books), our return policy is as follows:

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.
• Incorrect Product: If you receive a product different from what you ordered, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.
• Change of Mind: Unfortunately, we do not accept returns for products due to a change of mind or personal preference.

3. Digital Products

For digital products (e.g., E-books, Audiobooks, Videobooks), refunds will be considered in the following scenarios:

• Technical Issues: If you encounter technical difficulties preventing you from accessing the digital product, and our support team is unable to resolve the issue within 7 days.
• Misrepresentation: If the digital product substantially differs from what was advertised or described.

4. Requesting a Refund

To request a refund, please contact our customer support team at info@digitalmerch.shop or call +91 9324553209 within 7 days of the original purchase.

Please provide the following information when requesting a refund:

• Your name
• Order number
• Reason for the refund request

5. Processing Refunds

Refunds will be processed within 7 days of approval. The refund will be issued in the same form of payment used for the original purchase.

6. Contact Us

If you have any questions about our refund and return policy, please contact us at:

• Email: info@digitalmerch.shop
• Phone: +91 9324553209